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Contact Support
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"We are not able to accept online payments" Problem"This one's not a problem at all! We really don't accept online payments, so if you're wish to purchase, please leave us a message. We'd love to hear from you.
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How do I pay?You can pay through GCash, Smart Regular Load, Globe Regular Load, BPI, and BDO. Each have minimum requirements, so please do chat us before ordering.
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When can I get my DLS?Once your payment has been verified, you can get your diamond locks right away.
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How do I get my DLS after payment verification?We can meet up at your world and we'll go ahead and trade them to you. We do not recommend leaving them in your donation boxes for security purposes.
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Is there stock?For diamond locks, there usually is because we earn our DLS weekly; if not, wait for at most 7 days. For gems, you will have to pre-order first, then once it's ready, you can go ahead and pay to receive your gems. Trolling us won't matter at all! We can always collect the gems.
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I paid but you didn't receive it.This is a tough one. You will have to provide your proof of payment, and we will have to analyze and investigate whether you are telling the truth or not. Do not attempt to troll us, we are not as gullible as you may think.
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I'm from overseas, how will I pay?"We recommend searching for ways to buy Smart/Globe Regular Load for our provided phone number. We can work this out, please contact us.
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I have a question that's not stated here.Oh, that's easy. Just contact us through email: dlproductiongt@gmail.com, we'll be happy to help you.
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